na INLIS000000000425202 20170130093903 0010-0117001267 ta 170130 g 0 ind 979-979-29-4279-8 647.940 68 647.940 68 MOH c MOHAMMAD CHOLIL COMPLAINTOPEDIA THE ART OF COMPLAINT HANDLING : KELUHAN TAMU YANG SERING TERJADI DI HOLETL DAN KUNCI SOLUSINYA / MOHAMMAD CHOLIL & ADI SOENARNO YOGYAKARTA : ANDI, 2014 184 hlm ; 23 Cm. MANAJEMEN PERHOTELAN ADI SOENARNO 45507/PU/H/I/2017 45508/PU/H/I/2017 35508/PU/H/I/2017 45507/PU/H/I/2017 35507/PU/H/I/2017 35508/PU/H/I/2017